Shipping was fast and it was packaged safely! I've been searching endlessly for the perfect makeup mirror since I've had major eye surgeries. My vision is very poor and without my glasses it's almost impossible to put on eye makeup. I've tried the 5x and the 10x mirrors and they just weren't strong enough. I took a chance ordering this not knowing if it would be strong enough and I was definitely pleasantly surprised! First I want you to know that this mirror is bigger than it seems in the picture which I was ecstatic about! It's a simple design but it's very elegant-looking. The mirror is absolutely perfect. It gives a crystal clear image with no Distortion whatsoever. I think the people that were writing about the mirror being distorted may not be using the magnified side properly. When it's magnified that strong you have to get closer to the mirror until the image is clear for you otherwise if you're too far away it will be distorted and possibly upside down. Once you find your sweet spot it's makeup heaven! I would definitely purchase this item again and recommend it to friends and family! I would also like to note that I am a real paying customer and I am not writing a positive survey just to receive free stuff like there seems to be a lot of on Amazon these days.